Frequently asked questions

The things people usually ask before booking: safety, price, timing and what the result can be.

• Is the price on the site final?

  The price is based on the selected services and the conditions provided. We may ask for photos or videos before the appointment so we can confirm the scope of work together. If something comes up during the online consultation or the initial inspection that could not reasonably have been seen earlier, we will explain it calmly and agree on any changes before going ahead. We never do extra work or change the price without the client’s approval.

• Why are there no "from" prices?

  Because a "from" price tells you very little about your own order. The calculator works out a specific figure from the services, quantities and options you choose, and you see that figure before you send the request. After that it can only change with your agreement.

• How does the volume discount work?

  The discount is calculated on the service total before it is applied. Every figure here is in Uruguayan pesos. Up to $8 999 — no discount. From $9 000 to $17 999 — 15%. From $18 000 — 30%. We have no other discounts, either for the number of identical items or for combining particular categories.

• What is the short-notice fee?

  If you book less than 48 hours before the selected start time, a short-notice fee of $800 in Uruguayan pesos is added. It is counted after the discount, the discount does not reduce it, and it does not help reach a discount threshold. Choose a later slot and it disappears on its own.

• Does the air conditioner need to be disconnected from power?

  For the cleaning to be safe, the air conditioner has to be fully disconnected from power. If there is no separate isolator or the correct circuit breaker is unknown, our team may, with your permission, briefly test a few circuit breakers one at a time. We will let you know beforehand so you can save your work and calmly shut down sensitive equipment. We do not open electrical panels and we do not work on wiring. If the air conditioner cannot be safely isolated, we will talk through the available options with you before starting the cleaning.

• Do you carry out electrical repairs?

  No, that is not something we do: we do not open electrical panels, touch wiring or carry out electrical installation work. Circuit-breaker testing, where it is needed, is a limited, one-at-a-time test with no interference in the wiring. If we begin to suspect a fault, we stop the testing.

• What should we do with children and pets during the work?

  Some stages of the work can be noisy, and we use professional cleaning products and equipment. So we are much more comfortable when children and pets stay outside the work area and cannot reach tools, cables, water or cleaning products — until our team says it is fine to come back. If that is not possible, the team may postpone, stop or reschedule the work.

• Someone here is allergic to cleaning products. Is that a problem?

  Not necessarily, but it helps us to know in advance. The form has a specific question about allergies, asthma and sensitivity to smells or cleaning products. If we know before the visit, we can choose the products and the ventilation approach.

• Are your cleaning products eco-friendly?

  We choose our products by criteria rather than by brand: biodegradable surfactants, no chlorine or phosphates, pH matched to the material, dilution from concentrate and ventilation. We have replaced single-use items with reusable ones — microfibre instead of paper towels, fabric covers instead of stretch film, a washing cover for the air conditioner. That said, a biodegradable product is still a chemical while it is wet: children and pets stay out of the work area as before, and burnt-on grease or old limescale still needs a strong product. We hold no environmental certification and we do not claim one.

• How long does a visit take?

  The calculator shows the estimated time for your order before you send the request. It is made up of the shared per-visit operations, the norms for each service, the options you selected and the complexity, minus the saving from combining services into one visit. We finish all work by 8:00 PM.

• Why are there no weekday times available?

  Weekdays have a single evening slot, and it only suits short orders: all work must finish by 8:00 PM. If an order takes longer, there is no room for it on a weekday — a weekend time works better then. The calculator only ever offers slots the whole order fits into.

• What can cleaning not fix?

  We would rather be honest here. Old stains may not disappear completely. Odours sometimes need an additional treatment. Damaged fabric may change in appearance and unstable finishes may change colour. Limescale may already have damaged the surface. Mould inside materials is not removed by ordinary cleaning. Cleaning does not replace air conditioner repair, and we do not recharge refrigerant. Where it helps, we test on an inconspicuous area first.

• Will the sofa be wet after cleaning?

  The sofa stays damp after cleaning. Drying time depends on the fabric and the ventilation. Drying is shown separately and does not occupy the team — we explain how to speed it up and then leave.

• Why do you need photos?

  Photos help us confirm the scope, the price, the estimated time, the access and the safety of the work. We will accept a request without them, but confirmation takes longer: we will most likely ask for photos before the visit anyway.

• Who will come to the appointment?

  A two-person team comes to your appointment: a technician and an assistant. That way some tasks run in parallel, removable parts can be handled more carefully, and the overall appointment time comes out shorter.

• What languages do you work in?

  We communicate in Spanish, in Russian and in English. You choose the preferred communication language in the request — confirmations and reminders arrive in that language too.

• Can I book several services in one visit?

  Yes, and that is the most common case. You can select several categories at once — two air conditioners, a sofa and a bathroom, for example. The shared part of the visit happens once, and the order reaches a discount threshold sooner.